Shipping Method

All products are shipped via UPS. A choice of Ground, 3 Day Select, Second Day Air and Next Day Air are available for the customer to decide.

General Policy

These are Loup Electronic’s Standard Return Policies applicable only to products purchased by you directly from the website.

  • Any return for a refund may be subject to a 15% restocking fee.
  • Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
    • Any product not purchased from Loup
    • Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
    • Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
    • Any product that exhibits physical damage

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: Yes

This is our Standard Return Policy. Items must be returned to Loup Electronics within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Loup Electronics.